Customer Service

Wholesale Order Terms

$500 minimum opening order
$250 minimum reorders
10 sheet minimum per SKU

Shipments will be sent via United Parcel Service (UPS) and costs will be calculated and added to the order total at the time of dispatch.

For smaller orders, please visit papermojo.com. Trade Discount accounts are available for small orders within the trade.

 

email us:

Wholesale Account or
Product Questions
wholesale@papermojo.com

phone us:

1-800-420-3818
or
919-554-9276 (NC)
for customer service 9 a.m. to 5 p.m. ET, Monday thru Friday

Fax: 877-668-9633

mail us:

Paper Mojo
2014 S Main St Suite 602
Wake Forest, NC 27587
USA

order status:

Login to your account to view all your current and previous orders.

We provide shipper's tracking numbers for additional shipping status information

First-Time Customers
Welcome to Paper Mojo’s Wholesale division. In order to set up your account, we need the following information: what type of store / business you have, description of your business and how you would be reselling our products, your resale number, and basic store and contact information. North Carolina customers are also required to submit a completed resale certificate.

Minimum Orders
The minimum first-time is $500. Subsequent orders must total $250 or more. If your order totals less than $250, please visit our retail website, www.papermojo.com, for purchasing smaller quantities.

Selling Quantities
Our products require a minimum purchase of 10 sheets each. Any amount over the 10 sheets may be ordered. We do not require orders to be placed in multiples of 10 sheets.

Samples
Currently, Paper Mojo Wholesale does not offer sample books for sale. Samples may be purchased individually on our retail website, www.papermojo.com.

Payment terms
First orders for new accounts must be paid by credit card or debit card. We accept American Express, Discover, Visa or MasterCard. Established accounts may apply for credit terms of Net 30. We require four trade references and one bank reference. Accounts inactive for 12 months or longer must submit new references. We charge a $30 fee for returned payment checks.

Shipping
All orders are shipped freight prepaid FOB Wake Forest (Raleigh), North Carolina. Unless freight shipping is required, all orders are shipped UPS within approx. 5-10 business days. Freight charges are based on the weight of your total order, plus a handling & packaging fee ranging from $4 to $10 per carton.

Refused Shipments
Refused shipments are subject to a 20% restocking fee. If you choose to refuse a shipment, you are responsible for all shipping costs incurred in addition to the 20% restocking fee.

Backorders
Unless directed otherwise, orders for items not in stock at the time the order is placed will be removed from the order and not held as an open backorder. If you would like out-of-stock items held in a backorder, please notify us and we will create a separate order for those out-of-stock items. Standard shipping charges will apply for all orders.

Returns
You may return merchandise up to 30 days after you receive it. You assume the freight costs for the return shipment and a 10% restocking fee will be charged to your account. All returns must be requested through your account with us on our website and return shipment boxes must be marked with the Return Merchandise Authorization number (RMA) that you will receive once the return request is received. We will credit your account only for merchandise that has been reported to us and received by us in good condition. Additional fees apply if merchandise is not in original packaging.

Damage Claims and Product Errors
Please inspect your merchandise upon receipt and report any problems to us right away so that we may correct them. In every case, we require damages or defects to be reported within 10 days of the date you receive the merchandise. Please include a photo of the damage with your email to us so that we assess the appropriate remedy. Please do not discard the shipping container or the packaging, in the event a claim must be filed with the delivery courier. We reserve the right to offer discounts, refunds, or replacements to remedy the problem. If we ask for the merchandise to be sent back, we will issue you an RMA number. If we ask that you keep the product, please dispose of it or donate it to a local charity. Always note your RMA number on your return to authorize the deduction of the cost of damages.

Product Quality
We stand behind the quality of every one of our products. Please remember that many of our products are handmade by craftsmen around the world. Variations in color and finish are expected.

Prices & Terms
Subject to change without notification

How to Order
Our website is the quickest and easiest way to order from us. If you prefer to place your order by alternative means, we will place the order for you through our website.